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My Apple ID is locked. Months ago. It did not work. I am not…

Customer Question
My Apple ID is...

My Apple ID is locked

Technician's Assistant: When did you last change your password ***** Apple ID?

Months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes it did not work

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am not using a MAC

Submitted: 7 months ago.Category: Mac
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Answered in 1 minute by:
12/18/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

On which device are you trying to access your Apple ID on?

Please let me know

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