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I can not open my iPhone or ipad. Do not have a code after…

Customer Question
I can not...

I can not open my iPhone or ipad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Do not have a code after the grandkids were here!

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Just a week the ipad hadn't been used since Sept

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just to get up again

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
12/18/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,962
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

Is it asking for a 4/6 digit PIN or the Apple ID?

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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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