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It will not open untril enter the password. Do not know he…

Customer Question
It will not open...

It will not open untril enter the password. Do not know he password ***** have never know or had t

Technician's Assistant: When did you last change your password ***** Apple ID?

NEVER CHANGEDD IT. NEVER KNEW IT OR HAD BEEN ASKED FOR IT BFORE

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO. AM NOT FAMILIAR WITH THAT TOOL. I will be glad to try it if you will give me some quidance on ihow to proceed

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of (I am an 83 year old computer novice.

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
12/18/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device with the issue?

Please let me know

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