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It locked and had to be restoerd and I don't remember the…

Customer Question
It locked and had...

It locked and had to be restoerd and I don't remember the icloud password :(

Technician's Assistant: When did you last change your password ***** Apple ID?

I have changed it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have not changed it yet

Submitted: 7 months ago.Category: Mac
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Answered in 4 minutes by:
12/18/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,900
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

What device was restored? Iphone? Ipad?

What exact message does the device say right now?

Did you ever make a back up on itunes/icloud on the device?

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Customer reply replied 7 months ago
iphone
activation help screen
no if I did I don't remember
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Ok, even when you restored that device, is it still asking for the old apple id and password?

Did you restore it to factory setting?

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