Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I can't update the new high Sierra because I can't remember…

Customer Question
I can't update the...

I can't update the new high Sierra because I can't remember my new password. I've tried the old one but it won't work

Technician's Assistant: When did you last change your password ***** Apple ID?

I'm not sure that I did. But I went to the Apple Store in West Hartford about a year ago, and we may have done it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I used to have a complete pages that I purchased a while back, but now I can't access the dictionary

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 26 minutes by:
12/18/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,554
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Is this your Apple ID password ***** your computer password?

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I didn't mean to order movie. I didn't mean to order movie.
I didn't mean to order movie JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I didn't mean to order movie JA: How long has this been going on with your… read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
I am sign up for an. Apple I Phone class tomorrow, Feb 15th
Apple I Phone class tomorrow, Feb 15th art the Lynnwood store. I 'M UNABLE TO COME on that date at that time. I need to reschedule. Delores F. Henderson … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
What happened to my APS icon? IPhone 6S. Just noticed today.
Just noticed today. A couple of my apps are no longer there. I hate the upgrades - something always happens … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
Help i was not receiving or able to send e-mails because my
Please help i was not receiving or able to send e-mails because my account was full … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I am unable to connect with td bank online baking. Do not
i am unable to connect with td bank online baking JA: What version of iTunes are you using to sync your Apple device? Customer: do not know what you are asking JA: The Mac Technician will be able to w… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Someone called me today and said my account has been hacked.
Someone called me today and said my account has been hacked … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
443 satisfied customers
You there? Um windows i have a question. No i need to ask
you there? JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: um windows i have a question JA: How long has this been going on with your Apple device? Wha… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
80 satisfied customers
I have a new 2017 27" iMac with built in Retina display.
I have a new 2017 27" iMac with built in Retina display. When I go to Display preferences, there is no "arrangement" tab, therefore I cannot connect to my VGA monitor. I need the arrangement tab. Can … read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
Having trouble with password. Apple 8 i phone. Today. I
Having same trouble with pad. Went to dinner came home asking for password. Prior it worked great… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I have an iMac. The mouse battery died, so I recharged it.
I have an iMac. The mouse battery died, so I recharged it. Now my computer cannot discover it or connect to,it. Help please. … read more
Kris R
Kris R
IT Manager
Computing
3,057 satisfied customers
IPhone SE is disabled due to incorrect password tries.
iPhone SE is disabled due to incorrect password ***** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Locked/ disabled, haven't changed. was having problem,
haven't changed. was having problem, thought they wanted wifi. then password. too many responses … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Lost my passcode for my phone tried many no luck cannot
Lost my passcode for my phone tried many no luck cannot afford another phone can you help me re set code as I am sure you have it there tried to put in Apple ID will not go through printed lettersw no… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
New Mac Book Air. Trying to open documents using Word and
New Mac Book Air. Trying to open documents using Word and Excel. Computer wants user codes to open documents. All my passwords and codes are in one of the documents I cannot open. How do I open them? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,313 satisfied customers
Device will receive e-mails but not send out. I tried to
Device will receive e-mails but not send out. I tried to change, so need to put in new password ***** it will take for incoming e-mails but can't access where to put in new password ***** outgoing e-m… read more
Moses C
Moses C
Bsc
401 satisfied customers
I changed my passcode and now it's saying the passcode is
I changed my passcode and now it's saying the passcode is wrong and I've locked myself out of my phone … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Regarding so-called receipt from Apple (Order ID:
Regarding so-called receipt from Apple (Order ID: MVV9QXHJQM) for $31.56. I never ordered this item. What can I do about it? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I forgot my pass code and it is locked now what do i do. I
i forgot my pass code and it is locked now what do i do … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x