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I bought a new apple mouse last week. From Apple

Dear sir, I bought...

Dear sir, I bought a new apple mouse last week. From Apple Charlestown

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

Apple desktop but Can't scroll down or up with the new mouse

Technician's Assistant: What have you tried so far with your Apple?

What would you suggest.please

Technician's Assistant: The Computer Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

Thank you iam writing from my Ipad

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Answered in 5 minutes by:
12/18/2017
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,232
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you

Is the pointer from the mouse moving? It is just the scroll wheel that does not work?

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,232
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
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Customer reply replied 7 months ago
just the scroll

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 7 months ago
please

Thank you

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 7 months ago
P,word Freshwaterdiscusfishinaquarium1968William. E. Nicholls
***@******.***

ok, not sure what you have sent me.. but can you please do the instructions I gave you?

Repeated again below

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Customer reply replied 7 months ago
Sorry I will have to close off ,and let my son take over when he is home ,it's a little to much for me to handle , thanks .
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Richard
Richard
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