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New to Apple, was downloading programs and computer went to…

Customer Question
New to Apple, was...

New to Apple, was downloading programs and computer went to sleep. Asked me to login but won't let me. Can you help?

Technician's Assistant: When did you last change your password ***** Apple ID?

I just set it all up a few hours ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not sure what that is

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
12/18/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 7 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,276
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, is this for the password ***** sign into the Mac computer?

So when you first switch it on?

Please let me know

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