Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Cannot activate my iphone. Yesterday but I have lost the…

Customer Question
Cannot activate my iphone ...

Cannot activate my iphone

Technician's Assistant: When did you last change your password ***** Apple ID?

Yesterday but I have lost the original ID and password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Am downloading restore software for the third time but it does not restore to factory settings

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 hours by:
12/18/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,253
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Customer reply replied 8 months ago
Josh thank you but I don't need assistance anymore
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Ipad message was not set up-which I entered the info and I
ipad message was not set up-which I entered the info and I keep getting the message It may take a few minutes to activate. That has been 24 hrs. … read more
Cris
Cris
62 satisfied customers
Lost my iPad, replaced it but cannot figure out how to
Lost my iPad, replaced it but cannot figure out how to access anything and restore the data... … read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
6 satisfied customers
Forgot passcode on iPhone 6. Yesterday..new phone. Don't
forgot passcode on iPhone 6 JA: When did you last change your password ***** Apple ID? Customer: yesterday..new phone JA: Did you try resetting through Apple's online account reset tool? Customer: no … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iPad rebooted on it's own and now wants my Apple ID and
My iPad rebooted on it's own and now wants my Apple ID and password. I put in what I thought was correct and it says it is wrong. I went online and thru my recovery email reset my password, etc. I got… read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
IPhone X not starting. Only shows Apple logo and goes off.
iPhone X not starting. Only shows Apple logo and goes off. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I need activation help. Iphone 4. It just started today the
it just started today the phone is asking fot my apple I D … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
What happens if I found a phone but the owner is not from
What happens if I found a phone but the owner is not from where I am and have already left the country? How can I delete her Apple ID on the phone?… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Received new I phone, set touch entry. Now it wont work and
received new I phone, set touch entry. Now it wont work and I dont know my passcode to get into phone … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I purchased a new Apple 7 plus phone today. My old Apple 6S
I purchased a new Apple 7 plus phone today. My old Apple 6S is now my husband's phone. He is having difficulty using the phone because he is being prompted that the activation lock is on. I entered my… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I want to activate my i phone SE, it was my work phone noy I
I want to activate my i phone SE, it was my work phone noy I am going to use it as my personel I do not remember the Apple ID or the password … read more
Mr.Med
Mr.Med
1,223 satisfied customers
My pple id will not let me unlock activation lock, apple 5s
4 days The message states that my old apple id can not activate the unlock oroblem … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
Both my ipad and iphone display the incorrect Apple id.
Both my ipad and iphone display the incorrect Apple id. Pretty annoying because every time I go to type an email a little box pops up stating: Apple ID verification Enter the password ***** (incorrect… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I tried to change the ID on my old iPad so I could give it
I tried to change the ID on my old iPad so I could give it to my wife. The only thing I accomplished was to wipe out my Apple ID. After that, my Apple ID, my email addresses and passwords did not work… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I accidentally deleted the ical and reminder app from my iphone
I accidentally deleted the ical and reminder app from my iphone and I can't figure out how to get it back. Is there any way to restore it???… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Belkin Bluetooth keyboard not working, connection unsuccessful?
Belkin Bluetooth Keyboard suddenly stopped working with my iPad2. Keyboard is fully charged. Receive message: "Connection Unsuccessful" when attempting to pair.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
When I set up my IPOD with an Apple ID, I just made up a new
When I set up my IPOD with an Apple ID, I just made up a new user name. It [email protected] I forgot the password XXXXX entered. Now I can't download any updates, can't change the user "email" etc. W… read more
Cris
Cris
62 satisfied customers
I have been trying to get Itunes to download a purchased app
I have been trying to get Itunes to download a purchased app for a week. It just keeps telling me my address is wrong!!! I can't get iTunes to even respond back when I try to send an e-mail to them on… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a G2 iphone and was trying to download the G3. I have
I have a G2 iphone and was trying to download the G3. I have a MacBook Pro computer. Safari browser. It then read Error #6 and on my iphone there is a picture of iTunes and a plug. It says my iphone i… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x