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I failed to authorized the latest itunes update on my desk…

Customer Question
Hello, I failed to...

Hello, I failed to authorized the latest itunes update on my desk top and I think that's when my entire itunes library or access to itunes was removed from my computer. I am being told by my computer that I have to re install itunes. can you help me with that Please?

Technician's Assistant: When did you last change your password ***** Apple ID?

I cannot remember ever changing it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, i haven't tried anything yet.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Im not a mac user. I have a PC

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
12/18/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,938
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Mike, Mac Medic
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