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I need to reset my iCloud pass word I've already rang then…

Customer Question
Hi I need to...

Hi I need to reset my iCloud pass word I've already rang then last week but no-one has rung back I just purchased a new iPad pro and Istuck because I can't organise the setting and down load my iCloud

Technician's Assistant: When did you last change your password ***** Apple ID?

Have my apple id but the pass word I had forgotten but I finally found it written down (kept save) but It won't let me use it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I just received the message and I've completed it successfully thank you

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just trying to increase my iCloud storage I filled the detail but I don't know if its worked

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
12/18/2017
Mac Support Specialist: Edward Dorsey,
 replied 7 months ago
Edward Dorsey
Category: Mac
Satisfied Customers: 39
Experience: Knowledge Engineer at HP, Inc.
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Mac Support Specialist: Edward Dorsey,
 replied 7 months ago

Assuming you have access to a PC or Mac, you can start your password ***** steps at https://iforgot.apple.com/password/verify/appleid. Select and answer the questions presented.

If that still doesn't work for you can call Apple Support (yea they do have live phone support) at(###) ###-####for assistance or they can arrange to call you https://getsupport.apple.com/

Also, try setup and manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page at https://appleid.apple.com.

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