Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to Re-activate my IPad and it is asking for me to go…

Customer Question
I need to Re-activate...

I need to Re-activate my IPad and it is asking for me to go to support.apple.com/kb/TS4515. The IPad was given to me.

Technician's Assistant: When did you last change your password ***** Apple ID?

It was given to me by my brother about five years ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I do not know how to do this.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
12/17/2017
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,968
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Is your iPad prompting you for the password ***** an Apple ID?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Ipad is in Activation lock. Ipad in in activation lock need
Ipad is in Activation lock JA: When did you last change your password ***** Apple ID? Customer: Ipad in in activation lock need help JA: Did you try resetting through Apple's online account reset tool… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
337 satisfied customers
I HAVE AN APPLE IPAD WHICH IS NOT LETTING ME TURN IT ON TO i
I HAVE AN APPLE IPAD WHICH IS NOT LETTING ME TURN IT ON TO i CAN'T GET INTO MY IPAD. I USED IT JUST TODAY FOR PHOTOS. i WAS GOING ON TO NETFLIX BUT IT IS TELLING ME TO ACTIVATE IT. iT ALSO IS TELLING … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
I have an AppleTouch5 that i s locked. I am the original
I have an AppleTouch5 that i s locked. I am the original owner and have tried my id and password ***** it does not correct the issue … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
337 satisfied customers
I bought my Ipad from Verizion about 5 years ago. I have
I bought my Ipad from Verizion about 5 years ago. I have recently left Verizion to T-Mobile and now my Ipad has locked me out. I have tried different passwords and I can't open it up to start using as… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,179 satisfied customers
My apple device is not working, I do not know the operation
I do not know the operation System, said I need to set the cloud … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My I pad needs to be reactivated it says someone tried to
My I pad needs to be reactivated it says someone tried to use find my I phone … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My ipad just requested activation and i don't remember my
Hi, my ipad just requested activation and i don't remember my apple password. never happened before. i had my iphone in the same room as my ipad when it happened, and made a call on it. … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I have an ipad that I bought 3 or 4 years ago and set up for
I have an ipad that I bought 3 or 4 years ago and set up for a kid. She is gone, but left ipad. How do I reset it to factory default so I can give it to another child? … read more
Cris
Cris
Mac Specialist
6,968 satisfied customers
I cannot activate my ipad. 5 minutes ago. I reset my
I reset my password ***** but there is only one page showing on the ipad, and that is activation help which does not like my password. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My i-pad is locked. Says I have to use Apple ID and password
My i-pad is locked. Says I have to use Apple ID and password ***** were used to set up i-pad. I have no idea what those are! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I need help getting my ipad on again, there is an activation
i need help getting my ipad on again, there is an activation lock and i don't remember my apple id and password … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
My Apple ID has been disabled for security reasons. Five
My Apple ID has been disabled for security reasons … read more
Mr.Med
Mr.Med
1,188 satisfied customers
I have an iPad I bought about 5 years ago. I have forgotten
I have an iPad I bought about 5 years ago. I have forgotten the password ***** my apple ID - which was set up by someone else. I am having trouble logging into myt iPad and it is telling me the applei… read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
I had my Apple IPhone charging and when I woke up I was
I had my Apple IPhone charging and when I woke up I was locked out of my account - I have tried activation lock help - but its still not working! HELP! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
We are trying to start the IPad Mini and its coming up with
We are trying to start the IPad Mini and its coming up with Activate iPad we are using what we think is correct from our logins we must have forgot our original id password/login to I Cloud? we have n… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I accidentally t "find iphone" on the home page of my iphone
I accidentally hit "find iphone" on the home page of my iphone and my ipad shut off. A page entitled "Activation Help" came up that said: A password ***** ***** to activate this device because its own… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I bought a refurbished Apple iPad in 2013. I was using my
I bought a refurbished Apple iPad in 2013. I was using my iPad when all of a sudden the screen went black and then the Apple logo appeared. A message that my iPad needed to be activated appeared next.… read more
Mr.Med
Mr.Med
1,188 satisfied customers
Can't get Puffin Browser to work/show up on screen
I can't get the Puffin Browser to work. It shows up in my settings menu but not on my screen. If I go to the App Store, it comes up showing free in light gray but I can't activate it or any other app … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x