Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

We are trying to purchase something on an app and it says we…

Customer Question
We are trying to...

We are trying to purchase something on an app and it says we need to contact you for things.

Technician's Assistant: Which software or app can I help with?

On X hunt

Technician's Assistant: What have you tried so far with your software?

Tried to purchase the upgrade & said i had to have itunes to see the names on all the plots of land like a platbook. So I purchased the itunes & now we tried to purchase the upgrade & it keeps coming back to us to contact support

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

We upgraded the ipad to IOS 11.2.1

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 39 minutes by:
12/17/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

This is JustAnswer.com

I want to help, but I want to make sure you know that first before we continue. Please confirm. Thanks!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have recently upgraded to IOS 11. Now I have an app that
I have recently upgraded to IOS 11. Now I have an app that will not open. It is called Recipe Book and has thousands of my personal recipes loaded into it. I get a message that the app has not been up… read more
Jeremy K
Jeremy K
Lecturer (Assistant Professor)
PhD
29 satisfied customers
Not sure, I was trying to buy a upgrade in a app and I get
Not sure, I was trying to buy a upgrade in a app and I get this pop up that says it can't be processed and to contact apple.com/support/itunes/ww … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Are you really there or is just an auto answer? Ok. I will
My friend had a iPad 3 with 6.x iOS version. In order to upgrade to iOS 9.x, I did a full backup to a Windows machine. All went well, this far. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
ITunes could not connect to the iPad "iPad" because an
Hi. iTunes could not connect to the iPad "iPad " because an invalid response was received from the device. Just bought second hand iPad Air and want to back up because my iPad is getting old. Thanks. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I'm using a new apple iPad Air 2, trying to access iTunes
Hi , I'm using a new apple iPad Air 2, trying to access iTunes have put all my details in, msg keeps coming up " this app has not been used in the iTunes Store " everytime u go back to your payment de… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I just received it. I opened it last night tried to get it
i just received it. I opened it last night tried to get it going and the next thing u know is it keeps saying disabled connect with itunes. I thought it was purchased at verizon it was not. now it wil… read more
Jon
Jon
Bachelors Degree
733 satisfied customers
ITunes could not connect to the iPad “iPad” because an
iTunes could not connect to the iPad “iPad” because an invalid response was received from the device. I get this message after the last ipad air upgrade … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I installed the upgrade for my ipad and now my mac computer
i installed the upgrade for my ipad and now my mac computer will not recognize it anymore. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am having a terrible time trying to transfer my iTunes
I am having a terrible time trying to transfer my iTunes ripped music to my moto X android phone. I followed someone's advice and purchased a program called Wondershare for $62 which I haven't been ab… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Dear Mr.: I hAve an old iPad supportino iOS 5.1.1 as maximum
Dear Mr. Clark: I hAve an old iPad supportino iOS 5.1.1 as maximum level therefore I can't download the app Netflix which Is for Ios7 and more. So I can't watch anything because when I try to watch th… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I can no longer sync my first generation iPad since
I can no longer sync my first generation iPad since upgrading my iMac to the latest OS and installing the new "Photos" app. When I connect the iPad (which is running iOS 5.1.1 - the highest version th… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
For the first time ever, my iMac G5 10.5.8 will not recognize
For the first time ever, my iMac G5 10.5.8 will not recognize my iPad in iTunes (10.6.3 current version). When I connect my iPad, I am given the prompt "the iPad cannot be used because it requires iTu… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Yay! I have Mavericks downloaded- and for free :) Now getting
Yay! I have Mavericks downloaded- and for free :) Now getting used to it. Mail is quite different. 1. Can I get the color options in a toolbar instead of having to go into Format? 2. I purchased a son… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an original Ipad with OS 3.2. After logging in to the
I have an original Ipad with OS 3.2. After logging in to the APP store I navigate to any of the APP pages all I see is grey rectangles with no APPS in them. How to fix this?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPad 2 will not connect to Safari on my home wifi
My iPad 2 will not connect to Safari on my home wifi network. This problem started immediately after iOS upgrade to 6.0.1. Have tried the gamut of fixes-Apple Store Genius twice-Geeks to my house-with… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I just gotgot a iphone and I tried to set it up with my e-mail
I just gotgot a iphone and I tried to set it up with my e-mail / password XXXXX visa for aps. I t keeps telling me the password XXXXX XXXXX Also the keypad would not come up so I could put in my visa … read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I am trying to update Ipad from 4.3 to 5.0 Am getting the
I am trying to update Ipad from 4.3 to 5.0 Am getting the message that some items have not been transferred to Itunes and to do before updating or will be deleted. I don't know how to do this. Have tr… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Aloha, I own an Ipad and synch it with my Lenovo lap top.
Aloha, I own an Ipad and synch it with my Lenovo lap top. I had the misfortune of having my laptop infected with a virus and had to have my hard drive wiped clean. I saved my itunes the first time but… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x