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There is a security question that is being asked of me. I…

Customer Question
There is a security...

There is a security question that is being asked of me. I never set this question as my security question. I cannot get in to reset my questions. What can I do? I do believe someone has access to my email., on my phone.

Technician's Assistant: When did you last change your password ***** Apple ID?

Sometimes between the 10th and 14th of December 2017

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I went on line to do this, I reset the account on my Iphone. I believe some one else had access to my to MyEmail on my I phone

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes in the I map account was someone named Domclairse [email protected] min, I could not understand the other part

Submitted: 8 months ago.Category: Mac
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Answered in 54 minutes by:
12/17/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Do you have access to the email account tied to your Apple ID? It would allow you to bypass the questions that are being asked.

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