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We need a local MacBook technician to make a house call or…

Customer Question
We need a local...

We need a local MacBook technician to make a house call or we will go to his office!

Technician's Assistant: What Operating System (OS) are you running on your MacBook?

How do I learn what my operating system is?

Technician's Assistant: How long has this been going on with your MacBook? What have you tried so far?

We are elderly and have had our MacBook for about 4 months. We would appreciate a hands-on local helper in the Orange Beach--Gulf Shores, AL area.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

We have not received Emails since last Thursday--very unusual. Our print-outs from the computer to the copy machine are so small they are almost impossible to read. We do not know if this is a problem with the computer or copy machine.This occurred recently.

Submitted: 4 months ago.Category: Mac
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Answered in 31 minutes by:
12/17/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago

Can we go ahead with a secure remote session so that I can connect to your screen and check the issues directly with you?

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Customer reply replied 4 months ago
I only want the name of a local Company with a technician that will come to my home. Please tell me if there is one in my area. I really do not wish to join a Just Answer app and wish to cancel my $5.00 deposit for that.
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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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