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Trying to sign in to apple tv but am unable to. can you

Customer Question
Trying to sign in...

Trying to sign in to apple tv but am unable to. can you help

Technician's Assistant: When did you last change your password ***** Apple ID?

Haven't changed it in years

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Not sure what that is

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Basically what happened is I have t

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
basically the apple tv wouldn't accept my password
Answered in 4 minutes by:
12/17/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

It sounds like you are unable to sign in to your apple TV because it is not accepting your Apple ID Password ***** in this case we can try to reset the password:

Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site:Click on this link http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your Apple ID again.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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