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Unable to open iPad Mini 4 because I don't know the passcode…

Customer Question
Unable to open iPad...

Unable to open iPad Mini 4 because I don't know the passcode as I did not have one setup on it previously.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

IOS 11.2.1

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Since yesterday after latest IOS update

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am not able to login to the ipad due to the locked password.

Submitted: 5 months ago.Category: Mac
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Answered in 12 hours by:
12/18/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 5 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 45,446
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Do you have a windows or mac computer available there?

Please let me know

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Mike
Mike, Mac Medic
Category: Mac
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