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Black screen 100% charged. It worked fine yesterday, but
black screen 100% charged JA: When was the last time you updated the Operating System (OS) on your Apple device? Customer: It worked fine yesterday, but could not see OS. JA: Anything else you want th… read more
Ashik
Ashik
Master's Degree
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My I Pad will not open...it will turn on to page to slide to
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Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
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It is a little complicated by I will try to explain. I have
It is a little complicated by I will try to explain. I have 2 apple iphones 1 for personal use and the other connected to my business. When I started my business I opened a new icloud account for that device. However it doesn't talk to my ipad which is on the same icloud account as my personal iphone. Can I change my work icloud account to my personal one? I use my ipad for instagram and I need to be able to post my photos taken on my work iphone to be linked to my ipad. Jo … read more
Josh
Josh
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My gmail suddenly stopped working on mac and iOS devices.
My gmail suddenly stopped working on mac and iOS devices … read more
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Kris R
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Richard
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IT Manager, Consultant
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Kris R
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My husband has/had an IPad Air2. It was stolen out of his
My husband has/had an IPad Air2. It was stolen out of his shopping cart . It was locked. Is there someway I can locate his IPad using my new IPad Pro? He's in Las Vegas and I'm in PA. He's coming home… read more
Kris R
Kris R
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Need a new password for my iPad, but don't have "passcodes"
Need a new password ***** my iPad, but don't have "passcodes" for either my iPad or my iPhone. How would I have gotten passcodes for my devices? i have nothing written down. … read more
Kris R
Kris R
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My iPad is black but I can hear music I've charged it for
My iPad is black but I can hear music I've charged it for almost 2 hours … read more
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Isaac Franklin
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Everything wrong between apple & AT&T. Right now on Apple
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Kris R
Kris R
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I'm trying to update my iMac to the Sierra operating system.
I'm trying to update my iMac to the Sierra operating system. It's asking me to insert my password ***** order to add a new helper tool, but the password ***** I last used (on the prior update) is not … read more
Kris R
Kris R
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My iPhone's screen went black. the phone is on, it vibrates
my iPhone's screen went black. the phone is on, it vibrates when calls or texts some in, siri tries to talk to me.\ But I can't hard shut it down or regular Ooff … read more
Jason Jones
Jason Jones
AAS Information Technology
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I got a new Mac and finally got my mail on it. Now I've lost
I got a new Mac and finally got my mail on it. Now I've lost email on iPad and iPhone. Help! … read more
D.Sandlin
D.Sandlin
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When I'm playing my video games my iPad shuts off. I don't
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Josh
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FaceTime hasnt worked on my iPhone 5 in over a month. Ive
FaceTime hasn't worked on my iPhone 5 in over a month. I've also had issues trying to FaceTime on my iPad mini and MacBook Pro. What could be the problem? And is there a resolution?… read more
Mike
Mike
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Some college
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My iPad has a black screen and the spinning circle. Ive tried
My iPad has a black screen and the spinning circle. I've tried the 2 button reboot, but it isn't working. Any other suggestions?… read more
Michelle
Michelle
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Bachelor's Degree
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Last pm my computer crashed and will not restart?! I was
Last pm my computer crashed and will not restart?! I was getting the blue screen and then after looking up some suggestions online I'm back to the grey screen with spinner. I have had the shift key he… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have an Apple iphone, Ibelieve a G3 that was working quite
I have an Apple iphone, Ibelieve a G3 that was working quite fine... I plugged to charge the battery and the prompt came up saying that I might upgrade the software...so I did.... now the iphone does … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

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David

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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