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Ai just recently upgraded my storage but the 50g went to my…

Customer Question
Ai just recently upgraded...

Ai just recently upgraded my storage but the 50g went to my iCloud. I don't know how to ad it to my regular sr

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Regular storage so I can download some movies.

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I just updated it yesterday. I know nothing about iCloud. I just want to put that 50g into my regular storage

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 8 months ago.Category: Mac
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 minutes by:
12/17/2017
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Please ignore request for remote or phone support they are automated through the website.

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Customer reply replied 8 months ago
Oh ok, just want to take the 50g out of iCloud and ad it to my regular storage so I can download a few movies
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Apple offers different sizes of iCloud storage which links to your account. It allows you store to photos, videos, documents, apps, and more — and keeps them updated across all your devices. So you always have access to what you want, wherever you want it.

By purchasing iCloud that does not expand the size of the internal storage on your device. To create space upload your items such as videos and photos taken on your iPhone to iCloud then you can delete them from the device to create the space needed. Also remove any apps you no longer use.

The only way to expand internal device is to purchase an iPhone with higher storage space.

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Customer reply replied 8 months ago
please take out the 50g from iCloud and put it in my regular storage. Thank you
Customer reply replied 8 months ago
Are you able to do that?
Customer reply replied 8 months ago
Are you fixing it for me?
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Did you get my response?

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Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

You can't expand internal storage. That is not possible.

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Customer reply replied 8 months ago
Where is the securely connect button? I don't see it
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

You will need to remove items from iPhone to create the space you need.

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Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Like I mentioned before. Please ignore request for phone call and remote support.

I am unable to remote into your iPhone.

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Customer reply replied 8 months ago
It's for my iPad
Customer reply replied 8 months ago
Why my phone? I need the room on my iPad
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

I thought you were referring to your iPhone. The same applies for your iPad. You will need to remove items to create the space.

You can upload your photos and videos on your iPad to iCloud. Then remove them to create the space needed.

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Customer reply replied 8 months ago
I don't have any pics on my iPad
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Then you will need to remove apps you don't use. You "can't" expand internal space on "ANY" iPad. That is not possible, if you want more internal space. You will need to purchase a new iPad that has more space.

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Customer reply replied 8 months ago
Or videos. I have 3 movies how would I upload them to my icloud and then how do I get them back to watch
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Are they movies you have purchased through iTunes?

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Customer reply replied 8 months ago
Then can you please cancel that purchase. I have no use for it then and I don't want to be charged every month
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Are they movies you have purchased through iTunes?

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Customer reply replied 8 months ago
I purchased them through itunes
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

OK, great. If you like I can remote into your PC and help you organize the movies onto your iPad through iTunes.

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Customer reply replied 8 months ago
I don't have a computer just iPad and iPhone
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

OK, you can then delete the video and always re-download any movies purchases through iTunes back to your iPad. As they remain in your account and don't require for you to purchase them.

Let me know if you have any further questions. Please take a moment to rate my service and submit at the top.

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Customer reply replied 8 months ago
Oh, so they will remain in my iTunes?
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Yes, that is correct.

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Customer reply replied 8 months ago
I'm afraid to delete the
Customer reply replied 8 months ago
Sorry, meant delete them
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Understood, but like I said they all remain in your account and don't have to be purchased.

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Customer reply replied 8 months ago
please go ahead and cancel my upgrade. I won't need it. Thank you
Mac Support Specialist: Cris, Mac Specialist replied 8 months ago

Sure, will do.

Please take a moment to rate my service and submit at the top so I am credited for assisting you.

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