Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a ipad mini 4, I did the up grade and now I have a…

Customer Question
I have a ipad...

I have a ipad mini 4, I did the up grade and now I have a blank screen that said enter passcode but the key board is not appearing

Technician's Assistant: When did you last change your password ***** Apple ID?

I have not changed it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that?

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
12/17/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,336
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First, we can reset your iPad and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPad or its screen. Home button is the round button at the front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,336
12,336 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
From Houston, I just got a mini ipad 4 and set it up (or so
Hello from Houston, I just got a mini ipad 4 and set it up (or so I thought) but now it is asking me passcode. I have no idea what that is. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I'm trying to set up my new iPad mini and thought I was all
I'm trying to set up my new iPad mini and thought I was all set. However, I can't sign in now because I apparently am using the wrong “passcode”. I've been locked out for 1 minute! 5 minutes, and now … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
Myu mother in law does not remember her passcode for her
myu mother in law does not remember her passcode for her ipad. She has tried several 4 digit #s and the time in between tries has increased significantly. How do were recover the passcode or change it… read more
Cris
Cris
60 satisfied customers
My wife's Ipad 2 is locked and stating activation is
My wife's Ipad 2 is locked and stating activation is required. When I enter my passcode the Ipad does not accept it. The four letter circles do not light up when I enter my passcode. Basically I am lo… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I did an update on my Apple iPad. In process, I reset my
I did an update on my Apple iPad. In process, I reset my password. I went through the steps for resetting. Now I-pad is locked at a screen telling me to update my password ***** Now does not accept my… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I had an upgrade last night. This morning I guess I put in a
I had an upgrade last night. This morning I guess I put in a pass code, but … read more
Ashik
Ashik
Mac Technician
12,336 satisfied customers
Suddenly, today, it demands a four digit code to open. What
suddenly, today, it demands a four digit code to open. What number, when did I get it, where do i find it? Passcode needed after restarting … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I just received it and am trying to set it up, ipad mini,
the machine is wanting a passcode. where do I find this? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I updated my Ipad and now it asks for my passcode. however I
I updated my Ipad and now it asks for my passcode. however I had the passcode deactivated. Even if I put in the old code I used it doesnt recognize it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My Mini Ipad was given to my friend in Vietnam. Last week
My Mini Ipad was given to my friend in Vietnam. Last week one theft entered the home when nobody there and took it away. It contains too many personal important things, including pictures stored in it… read more
Ashik
Ashik
Mac Technician
12,336 satisfied customers
Good Morning and I am certainly a newbie to this and 66 years
Good Morning and I am certainly a newbie to this and 66 years or age as well. I have just purchased an iPad Air 2. I started the setup and then came to the point Enter Passcode?? I don't think that I … read more
Ashik
Ashik
Mac Technician
12,336 satisfied customers
I installed IOS7 and entered a passcode on mu IPad mini. Now
I installed IOS7 and entered a passcode on mu IPad mini. Now it won'tope3n. Whatr can I do?… read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
updated ios7 on my iPad mini now it asks for passcode but i
updated ios7 on my iPad mini now it asks for passcode but i have never entered a passcode. how do i get out of this problem… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Have IPad 1. Have JBL Flip on bluethooth; trying to reconnect
Have IPad 1. Have JBL Flip on bluethooth; trying to reconnect my ZaggMate keyboard. ZAGGmate is powered up with status light flashing red. The device is discovered on IPad. However, when I try to ente… read more
ErnestAgyare
ErnestAgyare
Deskside Support Tier 4
Master's Degree
38 satisfied customers
I have an Ipad Model A1337. It says Ipad is diabled and will
I have an Ipad Model A1337. It says Ipad is diabled and will not let me do anything. How can I get in to it to reset my password?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
When I turn on my iPad2 it just says:"ipad is disabled, connect
When I turn on my iPad2 it just says:"ipad is disabled, connect to itunes. I can't get the screen to come up.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
ipad is dsabled, says connect to itunes. itunes says enter
ipad is dsabled, says connect to itunes. itunes says enter passcode, but ipad is locked so cannot enter passcode. what next?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have new ipad 2. Doing initial setup. I have home AT&T
I have new ipad 2. Doing initial setup. I have home AT&T Uverse; phone, TV, and Internet On the bottom of my Internet 2wire "thing" I have a password XXXXX on the bottom that contains all numbers. I e… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x