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The password I have for may Apple is incorrect.What do I do…

Customer Question
The password ***** have...

The password ***** have for may Apple is incorrect.What do I do now?

Technician's Assistant: When did you last change your password ***** Apple ID?

March14

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that? This is to open my IPhone6

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I think that is all

Submitted: 7 months ago.Category: Mac
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Answered in 4 minutes by:
12/17/2017
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,737
Experience: BSc H.Dip Apple Certified Professional
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Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

Is the passcode wrong? Is it the 4 or 6 digit number that is wrong, or an Apple ID password?

What exactly does the iPhone screen say when you try?

Thanks in advance.

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Customer reply replied 7 months ago
The password ***** ***** I changed it and it doesn’t open the phone
Customer reply replied 7 months ago
I won’t pay that!
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

I think you were offered premium service.

That is an optional extra and you don't need to pay that.

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Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

Is it your Apple ID password. Or is it the passcode? The passcode is to unlock your iPhone. The Apple ID password ***** ***** to authenticate with Apple if you have updated or restored the phone.

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