Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Ive forgotten my passcode and havent been able to even begin…

Customer Question
Hi. Ive forgotten my...

Hi. Ive forgotten my passcode and havent been able to even begin using it.

Technician's Assistant: When did you last change your password ***** Apple ID?

Ive only done it once

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No....i should do that. where do i go?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No but thanks

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
12/17/2017
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,737
Experience: BSc H.Dip Apple Certified Professional
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: David, Mac Support Specialist replied 7 months ago

When this happens you will need to use Recovery Mode to erase the device. I can help you through that.

First you put the device in Recovery Mode, and then connect it to your computer and open iTunes.

There is more information in this article, but please let me know what questions you have:

https://support.apple.com/en-us/HT204306

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask David Your Own Question
David
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,737
1,737 Satisfied Customers
Experience: BSc H.Dip Apple Certified Professional

David is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,737 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iPad Pro it's screen is locked voice control is on
I have an iPad Pro it's screen is locked voice control is on putting my passcode and won't let me in … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I don't remember my password and can't get into my ipad. I
I don't remember my password ***** can't get into my ipad … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Forgotten my Password to my Ipad. Yesterday. No don't know
Forgotten my Password ***** my Ipad JA: When did you last change your password ***** Apple ID? Customer: Yesterday JA: Did you try resetting through Apple's online account reset tool? Customer: No don… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Forgotten the password to my new ipad. I used a slightly
I used a slightly different password ***** my new ipad, but I haven't changed my Apple ID for some time. … read more
Jon
Jon
Bachelors Degree
711 satisfied customers
I bought my phone 2 years ago and wanta activate it but dont
I bought my phone 2 years ago and wanta activate it but dont remember what i used for an apple id need to reset it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't remember my passcode to get into my iphone and it
I can't remember my passcode to get into my iphone and it has locked me out. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My ipad was enabled with touch ID, now it is asking for a
my ipad was enabled with touch ID, now it is asking for a pass word to enable touch ID, … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,737 satisfied customers
I have an iphone 6s ibr ben given it from my friend hover it
i have an iphone 6s ibr ben given it from my friend hover it is disabled becaus ehe ha forgotten the passcode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I havent used my ipad in almost a year, and have forgotten
I havent used my ipad in almost a year, and have forgotten the password. I have tried restoring it on the computer, but apparently, I have never synced it to itunes... or at least thats what it keeps … read more
Jon
Jon
Bachelors Degree
711 satisfied customers
My I pod won" come on screen says I pod disabled contact
my I pod won" come on screen says I pod disabled contact Itunes what do I do … read more
Jon
Jon
Bachelors Degree
711 satisfied customers
I installed os10 and then my cahrge went out without
i installed os10 and then my cahrge went out without entering text verications now I am locked out … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
How can I unlock my Apple phone? I purchased a used Apple
how can I unlock my Apple phone? I purchased a used Apple phone from a friend and I am trying to get it connected to be able to use it through T-Mobile. could you please help me. Im trying to do this … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
My web display is smaller than the monitor screen even when
my web display is smaller than the monitor screen even when i click the green plus. i can send a pic … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My Mini Ipad was given to my friend in Vietnam. Last week
My Mini Ipad was given to my friend in Vietnam. Last week one theft entered the home when nobody there and took it away. It contains too many personal important things, including pictures stored in it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an i phone 4 and it was lost for eight days n i cant
I have an i phone 4 and it was lost for eight days n i can't remember passcode to unlock my frikin screen plz help… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I accidentally removed the "app store" icon on the screen of
I accidentally removed the "app store" icon on the screen of my phone. I tried to restore my phone's "original settings," but it wouldn't let me (the notion kind of freaked me out anyway, honestly). W… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
i have been having problems for about 8 months now with my
i have been having problems for about 8 months now with my mac and my ISP... the minute i turn on my MAC or airport on my mac it drops my internet speed from 10megs to under 1 meg.. and ive had my ISP… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I received myipod touch @ 6 45pm. Ive spent the past 9 hours
I received myipod touch @ 6:45pm. I've spent the past 9 hours trying to: XXXXX XXXXX set up a MobileMe acct., a safari acct., sign-on to ANYTHING to set up an acct. and sync ANYTHING @ this point, and… read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x