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I have my son ipad 2, he was using it 5 years ago, now he…

Customer Question
I have my young...

I have my young son ipad 2, he was using it 5 years ago, now he forget the passowrd, and I cant activate it, even he could not open the apple id (the email), because he is using it any more, how can I reactivate it?

Technician's Assistant: When did you last change your password ***** Apple ID?

My son does not remember, but may be 3 years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I tried to connect it through itunes, but it keeps asking to insert the password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can i get back the password ***** apple through other email or mobile number

Submitted: 5 months ago.Category: Mac
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Answered in 6 hours by:
12/17/2017
Mac Support Specialist: Pete, Computer Engineer replied 5 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,014
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 5 months ago
To recover the disabled iPad, please see:https://support.apple.com/HT204306
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Customer reply replied 5 months ago
Dear Pete,Your answer is just leading me to the Apple support, which is very well known to all, and I tried this method many times, but my ipad is still locked and needs reactivating.
I believe your web site is missleading and you should return the money back if this was your answer!!!!!!!!
Mac Support Specialist: Pete, Computer Engineer replied 5 months ago

There is only one method to recover the Apple device.

What is the exact error message that you are seeing?

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Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,014
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