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My apple iPhone 7 is disabled is there a way to back up my…

Customer Question
Hi there my apple...

Hi there my apple iPhone 7 is disabled is there a way to back up my data?

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I am not sure, i think it is the latest as it updated a few weeks ago

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

My screen stopped working, i have had the screen replaced however the passcode has been entered too many ties and it is disabled and saying to connect to itunes have downloaded software to try and back up but not working

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't want to reset as i have not backed up my phone in months

Submitted: 7 months ago.Category: Mac
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
12/17/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,358
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

If the phone is synced with iCloud then you should be access your data there if you can recover the account, however there is no way to get any data off the phone now that it has been disabled - the encryption used by Apple is extremely secure.

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