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IHave an older iPad that I cannot access.Since receiviing it…

Customer Question
IHave an older iPad...

IHave an older iPad that I cannot access.Since receiviing it I have changed my email provider,so asking for a new email is useless.

Technician's Assistant: When did you last change your password ***** Apple ID?

Ichanged the password ***** my new iPad. 2 years ago.***@******.***,to***@******.***. I cannot remember my lasr

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

How do I do that

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

My old iPad was disabled for “security”reasons.Ridiculous!!!

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
12/17/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,364
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

You will have to try all available options using the online Apple recovery tool:

https://support.apple.com/HT204306
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