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I had someone call me today and tell me not to open my

Customer Question
I had someone call...

I had someone call me today and tell me not to open my computer that it was full of virus...I called them back and they said apple...I hung up and tried calling back ... no answer...then this evening I got on to my comp. and it says communication with service process failed try cannot start...Am I having a big problem ... I do know that when I get on firefox that it will cut me off at frequent intervals...

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

I don't think I have an apple device. I am on with an HP ...

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

What would Mac have to do with this computer...

Submitted: 7 months ago.Category: Mac
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Answered in 2 minutes by:
12/17/2017
Mac Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Mac
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Mac Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

the phone calls are a scam

what do you mean by cut you off in Firefox?

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