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Need to change password as I have forgotten it and have 2…

Customer Question
Second opinion] Need to...

Second opinion] Need to change password ***** I have forgotten it and have 2 IPads that won,t work!

Technician's Assistant: When did you last change your password ***** Apple ID?

2 days ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don,t think so

Submitted: 7 months ago.Category: Mac
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Answered in 17 hours by:
12/17/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,374
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 7 months ago

The only way to recover the iPads is through using the online recovery tool.
What happens when you try it?

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