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I'm having trouble buying books on line. Ipad. I have never
I have never had any trouble until the fingerprint is used to pay. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,700 satisfied customers
This has happened twice with my iPad Air 2. It's in sleep
This has happened twice with my iPad Air 2. It's in sleep mode, I open the case, press the home button...and nothing happens. It doesn't read my fingerprint. I don't get the screen to put in my code. … read more
Josh
Josh
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I cannot purchase books as it requires fingerprint and in the past I simply used credit card but now unable to get past request for fingerprint … read more
Justin Johnson
Justin Johnson
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I just got it and I am ignorant of everything,got to the
I just got it and I am ignorant of everything,got to the fingerprint part the other day and today I can't enter the passcode. I probably am entering the wrong one Now pad is disabled for 15 minutes. … read more
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Nhat Nguyen
Davenport University Instructor
Master's Degree
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My i-phone 6plus wont let me into my phone unless i have a
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Trying to download Libby ap. Will not take thumb print … read more
Jon
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I don't remember and I just bought the IPAD yesterday … read more
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I have lost my fingerprint for using the App Store on both
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Hi My itouch doesnt work and I want to buy an iBook. There is only itouch shown to pay. How else can I buy the iBook? … read more
Harry
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I forgot my pass code and locked myself and the fingerprint scanner is disabled … read more
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Jon
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My iPad Pro will not accept my fingerprint to open, passcode only, for about 2 weeks now. I erased my fingerprint and reset it but its still the same … read more
Tom
Tom
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I am trying to transfer my Kindle from my I Mac to my Mini
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Richard
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I'm trying to download an album from iTunes on my new iPad ...it won't recognize my fingerprint. The same thing happens when trying to download an app. The iPad was purchased 3days ago at an Apple sto… read more
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Justin Johnson
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Try to di. Own load a new app to my iPad I'm asked to touch
own load a new app to my iPad I'm asked to touch the screen so that my fingerprint can be verified. That doesn't work because I'm in my seventies and my fingerprints have worn off. Is there a work around solution for this problem? … read more
Josh
Josh
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I bought a new iPad while in the USA last month. However I
I bought a new iPad while in the USA last month. However I didn't have the password ***** to set it up. I tried this morning to set it up but cannot unlock it. I think I set up a fingerprint password … read more
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Mike
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Apple iPad I don't know pass code . How do I go about getting a pass code& … read more
Ashik
Ashik
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two days ago,with my friend who works one air 2 at an Apple Store. … read more
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Kris R
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

3,047 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

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BSc H.Dip Apple Certified Professional

Claws224

Claws224

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IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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