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I'm stuck in safari guest account and can't reboot into safe…

Customer Question
I'm stuck in safari...

I'm stuck in safari guest account and can't reboot into safe mode or recovery mode.

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Mac or device?

Today. It is what caused the problem.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I upgraded to Sierra, but it kept stalling in the the installation.

Submitted: 4 months ago.Category: Mac
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Answered in 11 hours by:
12/17/2017
Mac Support Specialist: Jeffrey B,
 replied 4 months ago
Jeffrey B
Category: Mac
Satisfied Customers: 702
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

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Mac Support Specialist: Jeffrey B,
 replied 4 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Jeffrey B
Jeffrey B
Jeffrey B
Category: Mac
Satisfied Customers: 702
702 Satisfied Customers
Experience: ICT Support 1/2/3/ Line at Peopleware

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