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I have forgotten my password. When I try to change it, it…

Customer Question
I have forgotten my...

I have forgotten my password. When I try to change it, it states that my birthday is *****

Technician's Assistant: When did you last change your password ***** Apple ID?

About 5 weeks

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I did it myself if that’s what you mean

Submitted: 7 months ago.Category: Mac
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Answered in 2 hours by:
12/17/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

May I know if you forgot password ***** your Apple ID? if yes may I have your Apple ID so that i can check for the reset options from my side.

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Customer reply replied 7 months ago
That would be the issue.
Customer reply replied 7 months ago
I’m not paying money for support. My ID is:***@******.***
Customer reply replied 7 months ago
The Apple store has never charged me for login help. I refuse any type of payment, refundable or not. I have taken screen shots of all communication. There should be no shots on my card. I will check first thing next week.
Customer reply replied 7 months ago
charges
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

I understand your concern JustAnswer is a question and answer site and not affiliated with [Apple support]. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 7 months ago
I came here by mistake. Thank you.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 7 months ago

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

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