Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It glitches last night and asked for my Apple ID but is not…

Customer Question
It glitches last night...

It glitches last night and asked for my Apple ID but is not recognizing me

Technician's Assistant: When did you last change your password ***** Apple ID?

About 2 years ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 day by:
12/18/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,218
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Customer reply replied 8 months ago
No. We do not need further assistance. We have resolved the issue ourselves and do not wish to be charged $25 or any further charges due to not actually receiving assistance. Thank you, though.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I tried to rent a movie at the I-tunes store and was asked
I tried to rent a movie at the I-tunes store and was asked to sign in with my user ID and my password. It would not recognize one or the other. While I am certain I had the correct password, I was not… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,308 satisfied customers
I have an applie ipad that I updated ago and it wanted me to
I have an applie ipad that I updated long ago and it wanted me to sign back in. I forgot my password ***** now I can't do anything. This was some time ago and I purchased a new ipad because store said… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I was on my iPad and then it went black and then took me to
I was on my iPad and then it went black and then took me to a screen that says activation lock, asking for my email address and iCloud password. I don't remember my password, I got this iPad many year… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
I changed the passcode on my iPhone 7 Plus and forgot it how
I changed the passcode on my iPhone 7 Plus and forgot it how do I reset my phone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an i-pad about 4 years old. The keyboard appeared in
I have an i-pad about 4 years old. The keyboard appeared in 2 halves. In an attempt to rectify things I attempted to reset home screen layout. but I am asked for original password ***** and I can't re… read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
Need to retrieve passcode on ipod touch. My 7 year old
need to retrieve passcode on ipod touch. My 7 year old granddaughter cannot remember. Cannot get iTunes to recognize my ipod when I run diagnostics to get to restore factory settings. Have already dow… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Last night my iphone 6 locked me out while I was using it
last night my iphone 6 locked me out while I was using it and apple says my email or password ***** ***** when I went to the apple site it says it has no record of my user id. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Just purchased a new mini iPad. I had an old mini and it was
Just purchased a new mini iPad. I had an old mini and it was set up for both my husband and myself. When I started programming my new iPad it asks for my husband password ***** is the same as our comp… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My ipad came up with the message that I needed the user name
my ipad came up with the message that I needed the user name and pass word to activate.. I have been using this ipad for about 2 years.. I purchased it usedI do not remember these words..It has been 2… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
My ipad just requested activation and i don't remember my
Hi, my ipad just requested activation and i don't remember my apple password. never happened before. i had my iphone in the same room as my ipad when it happened, and made a call on it. … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I downloaded an software that was in my Settings under
Okay I downloaded an software that was in my Settings under General last night and when I woke up I found I can only receive calls because it asking for a password ***** I either haven't created or I … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a new ipad mini, but can't get past the password. How
I have a new ipad mini, but can't get past the password. How can I unlock my new ipad without it? … read more
Josh
Josh
Mac Support
22,218 satisfied customers
I need to remove cents on my apple id. Now. What does that
I need to remove cents on my apple id JA: When did you last reset your Apple ID or password? Customer: Now JA: What's the model and Operating System (OS) of your device? Customer: What does that mean … read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
My iphone shut down and I cant remember my password or Apple
my iphone shut down and I cant remember my password ***** Apple ID … read more
Mr.Med
Mr.Med
1,220 satisfied customers
Last night my phone prompted me to do an upgrade, I was so
Last night my phone prompted me to do an upgrade, I was so tired and just said yes.... when the upgrade finished I was prompted to answer questions... I was asleep and remember trying to answer them b… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an iPhone 6 and I erased it and removed it from my
hello so I have an iPhone 6 and I erased it and removed it from my iTunes account removed it from my icloud and now that I try to get into it, it is icloud locked I am using my apple id and password *… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
E OFF LAST NIGHT AND WHEN I TURNED IT ON THIS MORNING IT IS
E OFF LAST NIGHT AND WHEN I TURNED IT ON THIS MORNING IT IS ASKING ME FOR APPLE USER NAME AND PASS WORD. I DONT HAVE THIS INFORMATION. I HAVE HAD THIS FOR YEARS AND NEVER BEEN ASKED THIS QUESTION … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I did an update on my iPad last night, now it is asking
I did an update on my iPad last night, now it is asking for my apple ID and password. I don't remember either. I got it as a christmas gift 3 years ago an set it up. This is the first time it has aske… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x