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I can not get my MacBook pro or iPhone to print. Wirelessly.

Customer Question
I can not get...

I can not get my MacBook pro or iPhone to print.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I have no idea. My son-in-law tried and did not have a success. He rebooted things but as far as updating the printer i don't know.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know where to begin asking questions. Very confused at this point.

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
12/16/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

What is the model of the printer you are trying to print to?

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Customer reply replied 8 months ago
HP photo smart 5520
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Is the printer connected to the network? Can you connect to it with the IP address?

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Customer reply replied 8 months ago
I have the IP address but how do I check to see if it's connected to it? Go to settings and then where?
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

In a browser type in that IP address on any device and it should go there like a website.

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