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Entered visa card, etc for help. Did something wrong and got…

Customer Question
Entered visa card, etc...

Entered visa card, etc for help. Did something wrong and got bounced out./

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Ipad pro

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I am brand new. Got unit yesterday. Forgot pass word and locked out.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am not a member yet, entered card and a new pass word before bouncing out.

Submitted: 7 months ago.Category: Mac
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Answered in 9 minutes by:
12/16/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Is your iPad locked?

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Customer reply replied 7 months ago
last wait period for retry was 15 minutes.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

And you do not know your passcode?

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Customer reply replied 7 months ago
Not sure where I stand at the moment. Bought this Pad for special purpose but have not learned how to use it.
Customer reply replied 7 months ago
My card security service just calleda1
Customer reply replied 7 months ago
Hanging up. You have my cell #. my email address, and my land line is(###) ###-####
Customer reply replied 7 months ago
When will you get to my question? Haven't had a response in over an hour!
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Hi! I am sorry for the drop in communication. Are you still looking for service?

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Customer reply replied 7 months ago
but I don't see how you can get in to it by remote. When opened now, it says iPad is disabled.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I would get into your computer and you would plug the iPad into the computer.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

It sounds like we are going to need to erase the iPad. Will that be ok?

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Customer reply replied 7 months ago
erase is OK. I haven't even finished setting it up. It is currently plugged into the computer.
Customer reply replied 7 months ago
Can't communicate with the cell phone. It denied ability to return message.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Click on this link on your computer so that we can connect.

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Customer reply replied 7 months ago
I thought that is what we were going to do..
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Yes. Have you clicked the link on your computer so that we can connect?

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Customer reply replied 7 months ago
What is happening now?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I don't see you connected.

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Customer reply replied 7 months ago
I have been connected for a couple of hours. Somelltlhing mujst have timed out.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Try this link.

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Customer reply replied 7 months ago
OK, now what do I need to do?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I keep connecting, but you never respond. Do you even see the chat window?

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Customer reply replied 7 months ago
You are apparently sending messages to cell phone. All I get is a note that you are sending. No info. This connection on computer works best for me.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

The messages are on your windows computer.

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Customer reply replied 7 months ago
Same thing again! Your auto response catches my message and gives me another email add.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Yes. You have connected now to me twice and each time you have ignored the chat window. I have no idea why.

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Customer reply replied 7 months ago
Same again.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

That is very odd.

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Customer reply replied 7 months ago
You didn't solve anything! The screen still says iPad disabled.
Not a hundred percent satisfied.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Do you have a computer you can plug your iPad into?

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Customer reply replied 7 months ago
No more, I am tired of messing with you. I told you that your message didn't come through the cell phone and you persisted placing them there. This page that I am on now was always on my screen. I was never notified until communications were broken that the messages were on a different email. I spent most of the morning staring at the computer. Just as the Cloud program stopped, I thought we were getting somewhere then the communications collapsed.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Have a nice night.

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