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I have an apple macbook air 2011 for a week now i can not…

Customer Question
I have an apple...

I have an apple macbook air 2011 for a week now i can not open any site that i have to login to like my checking account with safari

Technician's Assistant: When did you last change your password ***** Apple ID?

I have not

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No do not know how took it to best buy said they could fix it but then could not

Submitted: 7 months ago.Category: Mac
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Answered in 1 hour by:
12/16/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Is it just the one site or to all not load?

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Customer reply replied 7 months ago
All secure login sights. It says browser needs updating to access secure sights. But laptop says new update.
Customer reply replied 7 months ago
No
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Are you still having issue with this? We were disconnected and I was not able to respond to your post.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Can you tell me what operating system you have?

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Customer reply replied 7 months ago
I don’t have my laptop with me today. I will tomorrow.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Ok. Keep me posted.

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Customer reply replied 7 months ago
Ok tomorrow.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Hello?

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Customer reply replied 7 months ago
Mac OS X. 10.75
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

If you go to the App Store are you able to update to a new OS?

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Customer reply replied 7 months ago
Will Miley me download high siera
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Will it allow you to download it?

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Customer reply replied 7 months ago
No says I must have 10.8 or higher.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

I am grabbing an installer you can download from my server. It might be a might though.

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Customer reply replied 7 months ago
Ok
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This is the 10.8 Mountain Lion download. It is on my server. I do not plan to take it down anytime soon.

LINK

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

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Customer reply replied 7 months ago
Ok thanks. I’ll try tomorrow.
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Cheers!

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Customer reply replied 7 months ago
When I touch your link It pulled up a browser page but nothing loaded. I think i did your review right. I did the best one and sent it.
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