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I was downloading sierra and it stopped my mac book pro and…

Customer Question
I was downloading sierra...

I was downloading sierra and it stopped my mac book pro and it will not open

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

Since Monday Ive tried restarting ive tried getting a genious apt cant get to store to set apt i was on phone with Domain store in austin to take it in been on hold for a long time

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I dont know if I can fix it over the phone can i get apt to take to store

Submitted: 5 months ago.Category: Mac
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Customer reply replied 5 months ago
are you still there
Answered in 1 hour by:
12/16/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

As in it will not boot?

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Customer reply replied 5 months ago
It won’t open at all after downloading sierra. I have a appointment at Genius Bar Monday.
Customer reply replied 5 months ago
No
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Are you still having an issue with your laptop?

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Customer reply replied 5 months ago
I don’t want your help Was misled into paying you the $5.00..
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Would you like a refund?

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Customer reply replied 5 months ago
I would
Mac Support Specialist: Justin Johnson, Mac Genius replied 5 months ago

Done.

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Mike
Mike, Mac Medic
Category: Mac
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