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My 6 SE is locked. I had a 4 digit passcode but need a 6…

Customer Question
Hi, my 6 SE...

Hi, my 6 SE is locked. I had a 4 digit passcode but need a 6 digit code.

Technician's Assistant: When did you last change your password ***** Apple ID?

I tried to change it on 12/7 but I wont receive notification until 12/21.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I'm stuck in Newark on my way Lisbon. Can receive calls but can't make any.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No but I don't have access to any id. I have my thumb print but that is turned off.

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
12/16/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,965
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

The only way to bypass the lock screen is to perform a factory reset on the iPhone..

From a computer, go to icloud.com/find

If prompted, sign in with your Apple ID

Click All Devices at the top of your browser window.

Select the device you want to erase.

Click Erase [device] to erase your device and its passcode.

Now you can restore from backup

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Customer reply replied 7 months ago
I don't have a valid apple id...I tried resetting on 12/7 but wont receive an new one until12/21. I'm leaving the country and can't check emails or make calls - just receive calls.
Customer reply replied 7 months ago
are we still connected?
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Yes, I am here.

Unfortunately, we cannot speed up the process by Apple.

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Mac Support Specialist: Richard Freese, Mac Enthusiast replied 7 months ago
Richard Freese
Richard Freese, Mac Enthusiast
Category: Mac
Satisfied Customers: 41
Experience: Long time Unix user and Mac now runs on a version of Linux a unix spin off
Verified

Looks like you are already being assisted. Have a good day.

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Customer reply replied 7 months ago
If prompted, sign in with your Apple ID
I haven't done this...should I try without the ID?
.....From a computer, go to icloud.com/find
Mac Support Specialist: Josh, Mac Support replied 7 months ago

No, you need to use your Apple ID.

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Customer reply replied 7 months ago
the i cloud site requires an apple id & password ***** i don't have either
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Who told you that you would receive a new Apple ID on the 21st?

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Customer reply replied 7 months ago
Apple support:
You will receive a text or a phone call at this number when your account is ready to recover on December 21, 2017 at 12:58:17 PM MST. For updated status information or to provide additional information to help recover your account, visit https://iforgot.apple.com
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Yes, you will need to wait until it is recovered.

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Customer reply replied 7 months ago
there is no way to call anyone?
Mac Support Specialist: Josh, Mac Support replied 7 months ago

If your Apple ID is locked then no.

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