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After update 11.2. and fix 11.2.1 I now do not get numbers…

Customer Question
After update 11.2. and...

After update 11.2. and fix 11.2.1 I now do not get numbers next to the green bubble for messages. I have an Ipad Air

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I don’t know how can I find out

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Since the update...11.2. maybe a week or so ago and yesterday I downloaded the fix...11.2.1 and it worked for a day...and then last night...no numbers again.

Submitted: 8 months ago.Category: Mac
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Answered in 1 minute by:
12/16/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,213
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Do you mean in a group text?

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Customer reply replied 8 months ago
with any kind of text..does matter if it is one or 3
Customer reply replied 8 months ago
what do I do now?
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Do you have the issue after the forced reboot?

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Customer reply replied 8 months ago
just. forget the taking over my computer...
Customer reply replied 8 months ago
Chat will be fine
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Do you have the issue after the forced reboot?

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Customer reply replied 8 months ago
I have tried that many times..and it does nothing...resetting...
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Let me know

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Customer reply replied 8 months ago
I let you know...what you suggested I’ve tried several times and it does not resolve the issue...
Customer reply replied 8 months ago
You are taking too much time and I myself am quite busy...so I’m going to request another Expert.
Mac Support Specialist: Josh, Mac Support replied 8 months ago

I am sorry to hear that since I have replied back to you within 1 minute each time.

Please try the forced reboot again

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