Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have tried so different email addresses trying to log on…

Customer Question
I have tried so...

I have tried so different email addresses trying to log on to Apple (Some pretty far out) all are Already Used.

Technician's Assistant: When did you last change your password ***** Apple ID?

Recently

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Everything - I'm trying to create new account. I've worked so hard on this. I had to quit a couple of days ago and try to come back another time, which is also not working

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It's been a grueling experience

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
12/16/2017
Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago
Bryan
Bryan, Computer Support Specialist
Category: Mac
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Mac Question
Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago

Could you let me know what's your primary email address?

Ask Your Own Mac Question
Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago

OK, are you trying to log in to your Apple account on a computer or on a tablet/phone?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I'm to trying to log on to an iPad
Customer reply replied 4 months ago
I initially logged in at 8:30 - it is now 10:45-is anybody doing anything?
Mac Support Specialist: Bryan, Computer Support Specialist replied 4 months ago

Sorry, let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

Ask Your Own Mac Question
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,623
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** i can try to help you with your apple id.

First, you said you are trying to create a new account. If you do, any device the old account is on

is not going to let you in with the new one. You must use the one attached to the device.

Second, if you create a new one, until you get in the old one, it wont pull over the information from the old.

Third, if you are making a new account for a new device, that is a different story, but that account and device

will be brand new until you fill it up with more info and again, will not pull over the old information.

Please advise

Ask Your Own Mac Question
Customer reply replied 4 months ago
Let me give you a little more information, I originally lost my Apple account when It wouldn't let me change my credit card. I tried what I thought were my old accounts until it locked me out.
I am trying to set up this account so I can bring my information into a new device
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

I understand, but again, unless you can get into that old account? There is no way to pull that info over

to any other account. They do not merge that way.

Define 'lost' old account?

Ask Your Own Mac Question
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Do you remember your original email account with apple that you are locked out of or 'lost'?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I had my whole set up until I came to the new email address I used at the beginning ([email protected]icloud .com). The problem is I don't know how to get to this, which all done but the last problem
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Ok, so you are saying you need to access an old account. An icloud account?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I had all forms filled out except the very last page, is there any way to get this back. I've never seen a "save" button
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

I am having difficulty following you. I dont know device you are on. I do not know which email you are referring to.

I do not know what 'forms' you are referring too?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I am using my same old device. A couple of days ago I filled out everything to "Create New Account" when I came to the very last page my new email (*****@******.***) evidently didn't work as I never received said email. What I would like know is, is there a way to receive this info.
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Ok, i am going to let another expert look at this issue.

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 4 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,712
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Customer reply replied 4 months ago
The problem has not beey
Mac Support Specialist: Josh, Mac Support replied 4 months ago

I am not sure what you mean by "The problem has not beey"

Ask Your Own Mac Question
Customer reply replied 4 months ago
Sorry, what I was trying to say is I haven't solved my problem
Mac Support Specialist: Josh, Mac Support replied 4 months ago

Thank you.

I have read over your problem and in order to transfer over any data, you need access to the iCloud account. Since you have filled out all of the recovery forms, you should have received a response back from Apple that usually asks for you to wait a couple of days to recover the account. Did you fill out that form?

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I do not seem to find the iCloud icon under settings. Iphone
I do not seem to find the iCloud icon under settings … read more
Jon
Jon
Bachelors Degree
594 satisfied customers
On my desktop is a different iCloud account and its not
On my desktop is a different iCloud account and its not taking my password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Imy iCloud account is asking for my password & is not
Imy iCloud account is asking for my password & is not accepting the one I have ... so I need to reset the password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
92 satisfied customers
Password and iCloud, iPad, I tried to unlock it not working
I tried to unlock it not working and every sense yesterday … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
92 satisfied customers
I am trying to log into iCloud and it is asking for password
I am trying to log into iCloud and it is asking for password ***** ID. I have an Apple password (i.e., 5060 Are69) but I don't know the ID. I can log into my IPad with 5060. but I really want to activ… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
92 satisfied customers
My password is not working on my iCloud @me account. It
My password ***** ***** working on my iCloud @me account. It works on my iPhone but not my mac pro … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
Trying to get in my iCloud could not remember password and
Trying to get in my iCloud could not remember password ***** now it is locked since last night try to get password ***** and the keep send it to the iCloud address … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
79 satisfied customers
Icloud unlock. No idea. But no result. Mam any icloud tools
icloud unlock JA: When did you last change your password ***** Apple ID? Customer: no idea JA: Did you try resetting through Apple's online account reset tool? Customer: yes but no result JA: Anything… read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
It's iCloud and can it cannot load because there's a problem
It's iCloud and can it cannot load because there's a problem since I updated my OS … read more
Josh
Josh
Mac Support
21,712 satisfied customers
I need to increase my iCloud storage. In settings it is
I need to increase my iCloud storage. In settings it is asking for my password ***** iTunes ( my Apple ID) I do not know my Apple ID.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
It keeps asking for iCloud email and password on my iPhone
It keeps asking for iCloud email and password ***** my iPhone and ipad … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Tried to sign in to iCloud drive ; took a while due to
Tried to sign in to iCloud drive ; took a while due to different IDs somehow lost all folders from both 'desktop' and 'documents' They are neither on icloud nor in original location Desktop and Docume… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Cannot remember accuratlelysign in and password for icloud.
Cannot remember accuratlelysign in and password ***** icloud … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
Story short: My Apple AND iCloud passwords are not being
Long story short: My Apple AND iCloud passwords are not being accepted at a time when I am trying to include other devices. I think I have made a terrible mess of it. I want to simplify it by not incl… read more
Terry White II
Terry White II
Mac+ Advisor
Associates
26 satisfied customers
ICloud is full, but cannot access as we have forgotten the
iCloud is full, but cannot access as we have forgotten the password … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
806 satisfied customers
Lost my password on iCloud. Lost my password on iCloud.
Lost my password ***** iCloud JA: What exactly are you having trouble accessing? Customer: Lost my password ***** iCloud JA: What's the brand and model of your computer? And the Operating System (OS)?… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I need a password in order to get iCloud. Without iCloud it
I need a password ***** order to get iCloud. Without iCloud it seems to be screwing up my Rogers email account. … read more
Justin Johnson
Justin Johnson
Founder
1,854 satisfied customers
My icloud is full. My icloud is full. IMac OS10.13.1 i
iMac OS10.13.1 i removed my large photo and video files from iCloud … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
806 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x