Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a six or eight year old ipad that now wants ta be…

Customer Question
I have a six...

I have a six or eight year old ipad that now wants ta be activated after being used for years.

Technician's Assistant: When did you last change your password ***** Apple ID?

One year ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I have a new new email and password ***** I use for my apple id on my Iphone

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 day by:
12/17/2017
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,351
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: Pete, Computer Engineer replied 7 months ago
You will have to try all available options using the online Apple recovery tool:

https://support.apple.com/HT204306

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,351
20,351 Satisfied Customers
Experience: Over 16 years of computer experience, CISCO certified

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPad rebooted on it's own and now wants my Apple ID and
My iPad rebooted on it's own and now wants my Apple ID and password. I put in what I thought was correct and it says it is wrong. I went online and thru my recovery email reset my password, etc. I got… read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
Have had iPad for over 5 years. For the first time am
Have had iPad for over 5 years JA: What Operating System (OS) are you running on your iPad? Customer: for the first time am getting activation lock out JA: Anything else you want the Mac Expert to kno… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a problem! I have purchased a new iPhone 8 and a new
Hi Mike, I have a problem! I have purchased a new iPhone 8 and a new iPad pro earlier this year. I would dearly like to activate both devices so that I can use them! The main issue is that i seem to h… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am trying to set up a new iPad. I don't yet have a
I am trying to set up a new iPad. I don't yet have a passcode. I can't bypass the screen to set up a passcode. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an activation lock. On my iPad. Don't remember the
I have an activation lock. On my iPad. Don't remember the password ***** over 7 years ago … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
The iPad is locked. Activation lock requires Apple ID and
The iPad is locked. Activation lock requires Apple ID and password. I don't understand why it was shut down. I know the Apple ID but cannot remember password. It's been 4 years since I purchased it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
My husband cannot sign into his ipad. We have tried to reset
My husband cannot sign into his ipad. We have tried to reset his password ***** keep getting a message "Activation Lock" which requires his original password ***** was used when he set up his account.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
We have an iPad and today Activation Helpshowed up. We do
we have an iPad and today Activation Helpshowed up. We do not have an iPhone and it asks for our Apple ID number (which i don't have...our iPd is about 16 years old) and also asks for our pASSWORD ***… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I got a new iPad. My old iPad I'd was tied to an email
I got a new iPad. My old iPad I'd was tied to an email account that I haven't had for over two years. So when I request a new password ***** send it to my dormant account. Also I own an iPhone 6 and a… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My ipad 2 is "activation lock" and I can't remember by
My ipad 2 is "activation lock" and I can't remember by password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have an Apple Mac, an iPad & an iPhone6. my problem is
Hi Mike, My name is***** have an Apple Mac, an iPad & an iPhone6 … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an 'older' Ipad mini. I have noticed that I have some
I have an 'older' Ipad mini. I have noticed that I have some updates shown on the App Store icon. I have tried to 'update' these. I get a notice indicating that I have to sign onto the Itunes store . … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
In the past few days neither my wife or I cannot contact,
In the past few days neither my wife or I cannot contact, get, our Comcast email. All of these are on their iPhones or iPads. I had a similar problem a couple of years ago in that was fixed just by go… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
I cannot login to app store even though I can on my ipad. I
i cannot login to app store even though I can on my ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
This morning my Iphone 5 was blank, tried to open ,but
This morning my Iphone 5 was blank, tried to open ,but message came up saying you must activate your phone, I typed in my email address as requested then my password ***** was correct last time I need… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I just received a message on my IPad that my husband gave me
I just received a message on my IPad that my husband gave me new several years ago. the message tells me that I need to activate this because it's owner has used Find My Iphone to lin k it to their Ap… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I updated my iPad and when it was finished it wanted my
I updated my iPad and when it was finished it wanted my iCloud id and password. I recently changed my Apple password ***** the one I had written down was not working. I also turned off iCloud. I spoke… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
my apple id [email protected]; but I have not used that
my apple id [email protected]; but I have not used that e-mail address in a couple of years to get e-mail, and don't know how to get into it any more. Can I create a new apple ID with my current e-mail… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x