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I updated my Iphone 7 and I am totally locked out. Havent. I…

Customer Question
I updated my Iphone...

I updated my Iphone 7 and I am totally locked out

Technician's Assistant: When did you last change your password ***** Apple ID?

Havent

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I don't know where to find it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just want my phone open I need it it has all my sugar reading on it

Submitted: 8 months ago.Category: Mac
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Answered in 4 hours by:
12/16/2017
Mac Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,591
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 8 months ago

If your passcode is not working, you can use iTunes or recovery mode to recover the iPhone.

For instructions, please see: https://support.apple.com/en-us/HT204306

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