Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Without any change I opened my computer this morning and it…

Customer Question
Without any change I...

Without any change I opened my computer this morning and it does not take my long term password

Technician's Assistant: When did you last change your password ***** Apple ID?

Screen Pw never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Appleid about 2 months asgo

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No just want to turn on computer

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 days by:
12/18/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,203
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
THE GUY THAT WAS USING MY PHONE BEFORE INSTALLED HIS APPLEID
HI. THE GUY THAT WAS USING MY PHONE BEFORE INSTALLED HIS APPLEID AND PW. I NO LONGER SPEAK WITH HIM AND I WANT TO ELLIMINATE HIS APPLE ID AND PW SO I CANN USE MINEIm able to use mine on my mac as i wa… read more
Nagarjun Acharya
Nagarjun Acharya
Tech Coach
BCA
7 satisfied customers
I have forgotten my Appleid and passion my iPad have not
I have forgotten my Appleid and passion my iPad have not used in over a year. Is there a way to factory reset it and start over … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I purchased my iPad some time ago and have since changed
I purchased my iPad some time ago and have since changed email addresses and forgotten my PW except for the four digets to open the screen. Activitaion Lock is on now and I cannot get it off. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just got my wife a 2nd Hand iPhone7 I backed up her old 5
I just got my wife a 2nd Hand iPhone7 I backed up her old 5 and restored it on the new one It keeps coming up with a msg to login to and Apple ID of Mine***@******.*** and asking for the password ****… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Locked out of my ipad mini. I've been trying to move from an
I've been trying to move from an old email address to a new over the last several months. Yesterday, suddenly while using the ipad, I was asked to log in. it never accepted my code. now I'm locked out. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I would like to get some apps but don't remember my Apple
I would like to get some apps but don't remember my Apple ID. How do I retrieve that? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my password when I registered my IPAD about 10
I forgot my password ***** I registered my IPAD about 10 years ago. During 10 years I changed PW about 5 times. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Gave my i pad to someone years ago. cannot remember id and
gave my i pad to someone years ago. cannot remember id and passwaord to re activate … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My cell phone (I-4S) tells me I must reactivate it by
my cell phone (I-4S) tells me I must reactivate it by entering my id and password. I have done so numerous times and am told the pw is wrong. so, assuming I have forgotten it, I have tried numerous ti… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My son has forgot his apple id and password. His phone broke
my son has forgot his apple id and password. His phone broke and we cant get a replacement without it … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Trying to work with my I phone 5se cant load apps as wants
trying to work with my I phone 5se cant load apps as wants my password ***** icloud which I loaded this morning and must have forgotten. have tried to change it but it still wont work need help … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My ipad is asking for the password that was used to set it
my ipad is asking for the password ***** was used to set it up. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have lost my mac password os 10.7.5. additionally
I have lost my mac password ***** 10.7.5. additionally unsolicited ad videos are appearing on my screen … read more
Danny Coloma
Danny Coloma
Apple Certified Macintosh Technician, ACSP, APP
20 satisfied customers
I am trying to reset my apple iphone password and keep
I am trying to reset my apple iphone password ***** keep getting the message that it will take several days. Can you help? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
I am attempting to install an app and it keeps telling my
I am attempting to install an app and it keeps telling my iCloud passwordd is incorrect. I successfully changed my Apple ID and password ***** Help! … read more
Josh
Josh
Mac Support
22,203 satisfied customers
I need apple id and pw. About 4 years. I just purchased a
I need apple id and pw JA: When did you last reset your Apple ID or password? Customer: about 4 years. I just purchased a new device JA: Have you installed any updates recently? Customer: no JA: What … read more
Cris
Cris
62 satisfied customers
My Ipad was updated last night and when I turned it on this
my Ipad was updated last night and when I turned it on this morning it wants to activate it, why, plus I forgot my APPLE USER ID AND PW WHEN IT WAS SET UP A FEW YEARS AGO, PLEASE HELP… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
having problems with e-mail connections. I have Outlook &
having problems with e-mail connections. I have Outlook & 3 separate e-mails which I sync. Also try to sync to my Andriod phone. I get incessant messages about failure to connect to server or (for gma… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x