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I cannot log in to my account. I do not remember. I am 80…

Customer Question
I cannot log in...

I cannot log in to my account.

Technician's Assistant: When did you last change your password ***** Apple ID?

I do not remember. I am 80 yrs old and not really good at this

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes and it said I did not have a account

Submitted: 7 months ago.Category: Mac
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Answered in 17 hours by:
12/16/2017
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,940
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 7 months ago
No I do not think so at this time.
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Mike, Mac Medic
Category: Mac
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