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Morning, all my apps have gone from my laptop and all my…

Customer Question
Morning, all my apps...

Morning, all my apps have gone from my laptop and all my devices phone, i pads etc are all going from my wife log in. What do i do?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I will check

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

IOS 11.2.1

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

All my phones and iPads run off wife’s devices and i want to get back to my laptop apps which i assume will return. Once not connected to wifey

Submitted: 4 months ago.Category: Mac
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Customer reply replied 4 months ago
Basically, how do I disconnect from wifey devices and get back to my laptop?
Customer reply replied 4 months ago
Anyone there?
Answered in 49 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,915
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Sign out. Have you tried that?

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Customer reply replied 4 months ago
My wife has disconnected me so will try and reboot phone as a tester
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Ok.

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Customer reply replied 4 months ago
Same cannot update many apps
Customer reply replied 4 months ago
I will open my laptop and see if can get the connection there
Customer reply replied 4 months ago
I also cannot back up from my laptop my phone or iPad
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

If the apps were bought with her account you will not be able to update them unless you are signed in with her account. Same goes for apps your purchased with your account.

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Customer reply replied 4 months ago
i just want my apps back and not be connected to her. Also i have no apps on my laptop
Customer reply replied 4 months ago
Just want to know how to reconnect to my laptop as all my iTunes run from there
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Did you buy your iTunes with your account?

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Customer reply replied 4 months ago
My battery is about to die so if i loose you how do i contact you?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Through the emails you are receiving.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

You just need to sign in with your account...

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Customer reply replied 4 months ago
how do i fix my problem?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Sign in with your account? Do you not know the credentials?

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Customer reply replied 4 months ago
Am i not talking to you?
Customer reply replied 4 months ago
Arnt you the specialist?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

I am. Yes. Do you know your credentials? I don't and Apple will not either.

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Customer reply replied 4 months ago
What are credentials?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Apple ID and Password

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Sign in.

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Customer reply replied 4 months ago
On which device, i am already there with laptop
Customer reply replied 4 months ago
I have, so what do i do?
Customer reply replied 4 months ago
i have to go as this is taking to long, see you later
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Are you still having issue with this? We were disconnected and I was not able to respond to your post.

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Customer reply replied 4 months ago
nothing has changed
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

From all of our conversation, what have you done with that information?

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