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I recently moved and had to get my internet set up with a…

Customer Question
I recently moved and...

I recently moved and had to get my internet set up with a new provider. Now I have no sound on my Apple computer. When I go to preferences/sound, every device I choose under "output sound" states the device has no output controls. I keep unchecking the mute box but am unable to adjust the volume.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Apple device?

Where would I find that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Which lights are solid and which are blinking on your router?

The only one that is blinking is the 2.4 GHz

Submitted: 8 months ago.Category: Mac
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Answered in 7 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 8 months ago
Are you still there?
Customer reply replied 8 months ago
No it shouldn't be that difficult to get the sound going.
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Typically this happens when you are connecting to a device with those controls. Are you using optical audio out?

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Customer reply replied 8 months ago
I don't even know what that is. The message is that there is no output or input sound control.
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Odd...

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Customer reply replied 8 months ago
Please take the $5.00 charge off my Visa and cancel my one-month free trial. I will find my answer elsewhere.
Customer reply replied 8 months ago
Can you confirm that the $5.00 charge will be removed and the free trial will be cancelled?
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Ok. Cheers!

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