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Everything in the settings: apple ID: is greyed out and i…

Customer Question
Everything in the settings...

Everything in the settings: apple ID: is greyed out and i cannot access anything there

Technician's Assistant: When did you last change your password ***** Apple ID?

I"ve had the same for over 2 years, but this is a new phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, i didn't. Is that online on the web? and where?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, thank you Pearl

Submitted: 8 months ago.Category: Mac
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,700
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

what device is this on?

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Customer reply replied 8 months ago
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Is the phone connected to a network?

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Customer reply replied 8 months ago
i have WIFI
Customer reply replied 8 months ago
my server is Verizon
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

In settings under general are there any profiles installed?

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Customer reply replied 8 months ago
myself. but everything inder may name, picture, and email is greyed out
Customer reply replied 8 months ago
this is in settings>apple ID)
Customer reply replied 8 months ago
I have to leave for a doctor appointment. can i resume thgis fix later?
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Yes.

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Customer reply replied 8 months ago
hello! I'm back
Is this Mr Johnson?
Customer reply replied 8 months ago
Ahoy! Is someone there?
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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