Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I downloaded high Sierra os. And cannot get back on.

Customer Question
I downloaded high Sierra...

I downloaded high Sierra os. And cannot get back on

Technician's Assistant: What exactly are you having trouble accessing?

Password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Apple. High Sierra os

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Cannot login to the computer?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot access my passwords. I cannot find window to find
I cannot access my passwords. JA: What exactly are you having trouble accessing? Customer: I cannot find window to find passwords JA: What's the brand and model of your computer? And the Operating Sys… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
We have a MAC desktop, 10.95. We want to use Quicken but our
We want to use Quicken but our computer is 10.95 and we need 10.11 at min. please advise, thank you, ***** ***** Lise … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a MacBook running on OSX 10.9.5. I would like to
I have a MacBook running on OSX 10.9.5. I would like to upgrade to the newest possible version. Updates were handled through my school. I just retired and do not have access to that server. I need to … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I tried to down load os high sierra on my mac book and it
I tried to down load os high sierra on my mac book and it didn't load I tried several thing I read on line and it isn't working … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have received a message from Apple concerning the new
I have received a message from Apple concerning the new macOS High Sierra 10.13.4 system. It is based on a 64-bit process rather than 32-bits as Big Fish. I suspect I will lose my current game but wou… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My high sierra install hangs at 1 hour 4 minutes remaining.
My high sierra install hangs at 1 hour 4 minutes remaining. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Just downloaded Office 365 on my Mac when loading an error
Just downloaded Office 365 on my Mac when loading an error code comes up and says you need MAC os X version 10.10.o … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Setting up new NewBook Air with warentee and viralprotection
Setting up new NewBook Air with warentee and viralprotection programs … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I'm having trouble upgrading the operating system on my
I'm having trouble upgrading the operating system on my Power Book. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can not install MAC OS high sierra. For the last 30
when the box asks for user name and password ***** doesn't take my password… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I purchased a used MacBook Air through a company that
I purchased a used MacBook Air through a company that refurbishes Apple computers. I'm,received a message asking if I wanted t wanted to update the operating system. I downloaded an update to the iOS … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I want to download high sierra. Imac. Tried everything i
tried everything i know am an 82 year old who has never had anything but a mac … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am trying to install the macOS High Sierra upgrade. I
I am trying to install the macOS High Sierra upgrade. I cannot successfully do so as the error message tells me "The path/system/installation/packages OSinstall appear to be missing..." mi cannot get … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
Took computer to Apple store to help down load the High
Took computer to Apple store to help down load the High Sierra 10.13 … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
Need to delete High Sierra os onmacbook pro. It slowed down
Need to delete High Sierra os onmacbook pro. It slowed down computer. I want to go back to Yosemite os not sure of Osama number. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I just tried to download the High Sierra OS for Mac and my
I just tried to download the High Sierra OS for Mac and my computer crashed. One issue I spotted was that the internet connection through my Time Machine was disconnected. I had to reboot and reload t… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
WHAT IS LEGACY FILE VAULT? TO DOWNLOAD HIGH SIERRA BECAUSE
WHAT IS LEGACY FILE VAULT? I AM UNABLE TO DOWNLOAD HIGH SIERRA BECAUSE OF THIS ISSUE?? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I need to upgrade to a newer OS. I have a Mac OSX version
I need to upgrade to a newer OS. I have a Mac OSX version 10.6.8 and need a 10.9 or later. Software update does not identify any updates available for my machine. My model identifier is an iMac 11,2 a… read more
Julien Pabion
Julien Pabion
Apple Certified Support Professional mac
BTS Informatique de Gestion
27 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x