Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Activation Help ... A password is required to activate this…

Customer Question
Activation Help ... A...

Activation Help ... A password ***** ***** to activate this device because its owner has used Find My IPhone to link it to their Apple ID.

Technician's Assistant: When did you last change your password ***** Apple ID?

Maybe 6 months ago .. Just updated my Facebook and put it on charge and this message come up ... Don't have a Find My IPhone ap

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No Thank you

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 10 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,711
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Do you know whose account it is tied to?

Ask Your Own Mac Question
Customer reply replied 8 months ago
Jeff Tasca ... My account is***@******.***
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Are you in contact with that person?

Ask Your Own Mac Question
Customer reply replied 8 months ago
This is getting confusing and expensive. I will call the hot line
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Cheers!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't get my iPad to activate due to the fact this is a
I can't get my iPad to activate due to the fact this is a second hand item, I don't remember exactly what my passwords were due to my TBI. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It got disable due to too many wrong passcodes so we got it
Ok it got disable due to too many wrong passcodes so we got it factory reset and should just put Apple ID in but it keeps saying it's wrong and it has an activation lock message which also says this d… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I pad wont come on. says it is not activated. I guess not
i pad wont come on. says it is not activated JA: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)? Customer: yes JA: Anything else you… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do I erase ID from iphone 4s? Telstra. I just bought the
How do I erase ID from iphone 4s? JA: What Operating System (OS) are you running on your iPhone? Customer: Telstra JA: Did the application come with an uninstaller, either on the installation disc or … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
My iPhone has locked its efforts and when I put my proper
Hi my iPhone has locked its efforts and when I put my proper Apple ID and password ***** says it's wrong … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need help on the activation lock. Well the thing is I
Well the thing is I bought this iPhone online and I don't know the previous owner … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just bought an iPhone 6 online but the phone was
I just bought an iPhone 6 online but the phone was inactivation locked … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an ipad mini that is now giving me this message: A
I have an ipad mini that is now giving me this message: A password ***** ***** to activate this device because its owner has used Find My iphone to like it to their apple ID. I don't understand this b… read more
Justin Johnson
Justin Johnson
Mac Genius
2,711 satisfied customers
We have an iPad and today Activation Helpshowed up. We do
we have an iPad and today Activation Helpshowed up. We do not have an iPhone and it asks for our Apple ID number (which i don't have...our iPd is about 16 years old) and also asks for our pASSWORD ***… read more
Justin Johnson
Justin Johnson
Mac Genius
2,711 satisfied customers
My apple phone shut down. My daughter upgraded to a new
My apple phone shut down. My daughter upgraded to a new apple and I used her empty phone to download my old phone approx 6 months ago. Have not been able to locate her. It has been working fine and th… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My son have tablet model A1416, my son pass away and the
my son have tablet model A1416, my son pass away and the table need activation what I need to do? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,711 satisfied customers
My child was given an iPhone 6 and didn't give her the
good evening, my child was given an iPhone 6 and didn't give her the password ***** unlock the phone because the phone is locked because it has find my phone and she can't get into the phone because o… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
My phone is locked and asking for my password which I do not
my phone is locked and asking for my password ***** I do not remember, its on Activation Lock and when I go the activation lock help its still asking for password.it says the device is linked to Find … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I bought an Iphone 7 and successfully set up a new apple ID
i bought an Iphone 7 and successfully set up a new apple ID and password ***** this phone. Unfortunately, I forgot the password ***** the Apple ID of my old Iphone 6 which as a different Apple ID. I w… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Apple locked, i think its 10.2, bought it locked I'm a old
everything and anything i could find on the internet … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My I phone went into Activation lock last night..and I cant
My I phone went into Activation lock last night..and I cant remember my password ***** my icloud id to get it back on. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I accidentally t "find iphone" on the home page of my iphone
I accidentally hit "find iphone" on the home page of my iphone and my ipad shut off. A page entitled "Activation Help" came up that said: A password ***** ***** to activate this device because its own… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I purchased a 16 GB iPad on eBay. Can not get through Apple
I purchased a 16 GB iPad on eBay. Can not get through Apple ZiD or password. Unable to locate original owner. How can I by pass this?… read more
Cris
Cris
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x