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I am being asked for the password to my apple ID on my

Customer Question
I am being asked...

I am being asked for the password ***** my apple ID on my me.com address.

Technician's Assistant: When did you last change your password ***** Apple ID?

Some time ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, and they gave me the opportunity to get a verification code on my phone. I did this about 3 times and it would never complete. I went to apple on line and they gave me the option of renewing my password ***** answering questions. One of which involved my credit card at which point i disconnected.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have also been asked for a password ***** a simple spreadsheet document that I don't use a password ***** and therefore I cannot access the doc. Today, I am not receiving any new email which is very unusual.

Submitted: 7 months ago.Category: Mac
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Answered in 7 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Go to icloud.com and try to sign in.

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