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I need to speak to someone. my macbook air is frozen and is…

Customer Question
I need to speak...

I need to speak to someone. my macbook air is frozen and is open.

Technician's Assistant: Have you tried a Force Quit on your frozen MacBook Air (pressing and holding Option, Command, and Escape)?

A black box appears

Submitted: 8 months ago.Category: Mac
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Answered in 17 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Hold down the power button until it shuts down and then restart it with the power button.

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