Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Apple IPad air is frozen/ Tried to reboot. Only can get…

Customer Question
My Apple IPad air...

My Apple IPad air is frozen/ Tried to reboot. Only can get the Apple logo. Husband tried reboot on big computer. Didn't work. Nothing works to clear the logo and bring it up.

Technician's Assistant: Have you tried a force reboot on your device (pressing and holding the Home and Sleep/Wake buttons for 10 seconds)?

Yes, several times. Not luck.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I was able to bring it up earlier in the day, but when trying to read email and Facebook, it kept going back to the app screen. That is when I did the restart.

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 17 minutes by:
12/15/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 8 months ago

Does it show up on your computer when you plug it in?

Ask Your Own Mac Question
Customer reply replied 8 months ago
Plugging in myIPad makes no difference. The logo is still there. Nothing happens.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
2,683 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot get into my Facebook - it reads —- Safari cannot
I cannot get into my Facebook - it reads —- Safari cannot open the page because too many redirects occurred. I have tried to correct it with the instructions to follow but I get no where. thank you … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a new ipad. i cannot find the slot to plug it in. the
i have a new ipad. i cannot find the slot to plug it in. the slot that is located under the on/off button is not big enough to accommodate the plug. And, for some reason, the apple logo is flashing on… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My iPad is frozen, it says it is charging when it is not,
My iPad is frozen, it says it is charging when it is not, and I can't play games or internet. I'm using my husbands iPad right now … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
On any facebook post I can't type a comment. When I press in
On any facebook post I can't type a comment. When I press in the comment area 1 and 1/2 letters appear but the keyboard never comes up. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a ipad that i use for live streaming on facebook. i
Hi Pearl! i have a ipad that i use for live streaming on facebook. … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Videos won't play on my iPad. When I restart it, one video
Videos won't play on my iPad. When I restart it, one video will play. If I try to watch another, it won't play, unless I restart it every time … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Last night I installed the latest software for my iPad Air
Last night I installed the latest software for my iPad Air 2. I then tried to open it up with my passcode as directed. The dreaded blue line graphs appeared and told me to 1-push the "home button" to … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPad, my Facebook page has frozen, I've had it
I've had it under a year,it's an iPad Air, and the page has never frozen before … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have the camera app on my iPad, it uploads the photos via
I have the camera app on my iPad, it uploads the photos via wifi but no videos supported. Why.?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just lost everything on my iPad doing ios9. It froze along
Hi I just lost everything on my iPad doing ios9. It froze along the way! Or Jamed? U see I had 7and I couldn't get 8 they said I hadn't enough storage" so I casually went to see about it again and the… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Help! My IPAD 2 will not open with swipe anymore. What can
Help! My IPAD 2 will not open with swipe anymore. What can I do? I've restarted it several times, even trying the on switch/other on switch simultaneouslay that Apple store suggested. Still nothing. T… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
having a problem with my wifes FB. tried to download the app
having a problem with my wifes FB. tried to download the app for Facebook for iPad mini. asked me to download 8.03. did that and know it is frozen with the apple icon and a white horizontal line under… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Facebook is frozen on my my Ipad 2. I have rebooted several
Facebook is frozen on my my Ipad 2. I have rebooted several times (powered down, back up) & it still is frozen. Facebook does work on my Iphone & my PC.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
The Facebook app on my ipad seems to be frozen. Take little
The Facebook app on my ipad seems to be frozen. Take little circle keeps spinning and nothing ps up on the screen. It's been like this for six hours.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I have a Apple Air iPad & cannot bring up Facebook and My Profile
I have a Apple Air iPad & cannot bring up Facebook and My Profile since yesterday. The iPad is about 4 months old & I'm lost as how to correct this problem. Can you help me ??? My name is***** *****@*… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My husband was doing an upgrade to his Ipad to ios 7.1.2 as
My husband was doing an upgrade to his Ipad to ios 7.1.2 as instructed and his Ipad is frozen. He can't turn it off or change the screen. The Mac apple shows with a bar underneath that is frozen and n… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a T-Mobile sim card for internet access in my i-pad.
I have a T-Mobile sim card for internet access in my i-pad. I have been on a cruise and when I tried to use my i-pad from the cruise ship there have been two messages displayed one headed 'T-Mobile UK… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have two Ipads and Im having a problem with them both.
I have two Ipads and I'm having a problem with them both. However, they don't have the same problem. The first problem I started having was on my new Ipad. It just stopped receiving access to the Inte… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x