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Recover password. Never this will the first time. We just…

Customer Question
Recover password Technician's Assistant:...

Recover password

Technician's Assistant: When did you last change your password ***** Apple ID?

Never this will the first time

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, we just recv. a text from apple to recover it and would like to change the password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This is for an iphone

Submitted: 4 months ago.Category: Mac
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Answered in 3 minutes by:
12/15/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,621
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your apple id. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

What code did they send you?

Please explain where you are at this point and how you got to this point.

Did you try to go online already to recover the password?

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Please only answer here to continue. I shut the other question down as a duplicate. It will return to your card soon by

customer service.

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Customer reply replied 4 months ago
I did try to recover the password ***** was told I had to do a 15 day and I would recv. An email from apple that I just recv.
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Did you ever sink the device with icloud/itunes?

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Customer reply replied 4 months ago
Not sure if so it was a long time ago
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Do you use that email on a computer at all?

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Customer reply replied 4 months ago
No
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Why did you get that message about 15 days? what went wrong when they sent that in the first place?

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Customer reply replied 4 months ago
I do not know I think we tried to many times
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago

Ok, if you do not have a computer to sink it to, i am going to opt out and let you get more suggestions from other experts.

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Customer reply replied 4 months ago
Thanks will they text me?
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,944
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Have you gone to iforgot.apple.com to reset your password?

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Customer reply replied 4 months ago
I did try I forgot.apple.com 3 or 4 weeks ago. And was told that would sent me something in 3weeks. So hear I am??
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Try it again and tell me what it says.

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Customer reply replied 4 months ago
Ok l will try it now
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

Let me know the result.

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Customer reply replied 4 months ago
I think I got it
Thanks
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

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Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 1,944
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Experience: Training and Development at Scientifically Speaking

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